What is it?
What is Co-Managed IT?
Co-Managed IT is a flexible way to give your internal IT team more capacity without replacing them. We work alongside your existing staff to handle whatever they don’t have the time, resources, or specialist knowledge for.
It’s a true partnership — you stay in control, we provide the skills, tools, and backup to help keep things running smoothly and securely.
Your business
How It Helps Your Business
We work as an extension of your internal IT team — adding capacity, covering gaps, and bringing specialist skills when you need them most.
Whether it’s taking full responsibility for certain systems, providing holiday cover, or stepping in on complex projects, you decide how much or how little we do.
Extra capacity during busy periods
Cover for sickness, holidays, or staff changes
Access to specialist skills on demand
24x7 monitoring, patching & security oversight
Support for critical systems and infrastructure Full use of our RMM Tools to streamline your own work
Why Us?
Why Choose ECS for Co-Managed IT?
Choosing the right external IT partner isn’t just about fixing problems — it’s about confidence, speed, and trust.
• 1-hour maximum response
We react to all issues within 1 hour beating the industry standard or 4-8 hours for non-critical issues.
• Rolling monthly contracts
No long-term tie-ins, you only stay because we deliver. Change your licenses and expenditure as your company requires
• UK only, in-house team
Speak directly to the experts resolving your issue. You’ll also have a dedicated account manager to help keep your IT on track.
• All-in-one service
IT support, cyber security, cloud, VoIP, and hardware, all under one roof. No chasing multiple providers.
Our Approach
What’s Included in ECS's Fully Managed IT Support?
Our Fully Managed IT Support gives you complete peace of mind. We take care of your entire IT environment — from day-to-day user support to proactive management and long-term strategy — so you can focus on running your business.
Remote & On-site support options
1-hour maximum response time
Proactive system monitoring & health checks
Security patching & software updates
Device & Data security
Microsoft 365 management & support
Backup & Recovery monitoring Supply, installation & leasing of IT equipment
We can liaise directly with your software vendors
Strategic IT advice & reviews — future planning
Ready to get started?
Contact us today for a call/email to discuss your requirements or to schedule a free review of your IT.
WHAT NEXT?
Getting Started With ECS
If you're ready to take the next step, we make it simple. We start with a free IT review to get to know your business, your current systems, and any challenges you're facing. From there, we plan a smooth onboarding — taking care of the transition and setup with minimal disruption. Once everything is in place, you’ll have fully managed IT: proactive monitoring, fast expert support, and ongoing advice — with a trusted local team who really understands your business.
Meeting
We start with a friendly, no-pressure meeting. We’ll work out what you have, what challenges you’re facing, and begin to build a clear picture of your IT needs.
Tailored Proposal
You’ll receive a clear, tailored proposal with flexible options and honest recommendations to suit your business. We’ll start with what’s right for you now, and continually review it to ensure your IT evolves at the right pace for your business.
Onboarding & Planning
We plan your onboarding carefully — handling the transition, working with any existing suppliers, and making it seamless for your team. With good planning, there will be no down time.
Ongoing Partnership
Now you’re onboard, the real work begins. We'll consistently look for ways to improve your IT and will offer ongoing proactive advice to keep your systems secure, reliable and evolving as your business grows.
Here’s what our clients say about working with ECS
Industries
Industries we work with
We proudly support businesses across accounting & financial services, manufacturing & engineering, professional services, bioscience, agriculture and more.
Accounting & Financial
Transport & Logistics
Manufacturing & Engineering
Professional Services
Bio-Science
Ready to get started?
Contact us today for a free review of your IT.
Use the form to the right to request a call back, or to let us know of any IT challenges you may be facing.