Suffolk businesses: are you fed up with your IT support coming with strings attached? With us, there’s no strings! Just flexible, monthly rolling contracts.
At ECS, we believe that outsourcing your IT support services should be a simple business. No rigid contracts or needless upselling, just uncomplicated service agreements and a supplier that knows their stuff.
We appreciate that business demands, in Suffolk and beyond, are subject to constant change. That’s why we provide all of our services exclusively on monthly rolling contracts, so we can easily adjust our support to match your evolving business needs. This is true whether you’re in need of remote IT support and cyber security services or cloud solutions and telecom services.
We love the fluidity of working in this way, knowing that our sizeable yet tight-knit team is well placed to put your needs first. Plus, it means we’re never safe to rest on our laurels, so our own standards stay high.
Short-term contracts, long-term thinking
But please don’t assume that because our contracts are short-term it means that our thinking is too. Quite the opposite in fact. We understand that sometimes even the best laid plans need to be put on ice, but on ice is better than being restricted by a lengthy service agreement. So, you see, by going short term with our contracts we can think and work in the long, long term.
So if you’re looking for IT support in Adleburgh, Bury St Edmunds, Beccles or Ipswich get in touch here to arrange an exploratory conversation.
Devices supported by our IT engineers
Over 40 years of experience
Of tickets in July & August 2024 were responded to within 60 minutes or less
Why choose ECS for IT support in King's Lynn?
Local Presence
Being based in King’s Lynn means that we’re only a short drive away from our Suffolk clients so – if you’re inclined – a quick catch up over coffee or a strategic sit-down is always on the cards.
IT Boffins
We know that there is more to IT than just hardware and software, that’s why all of our tech is complemented by our team of skilled engineers. They’re super keen and always happy to offer an insight or opinion to local and remote clients alike.
Customers come first
We’re not in the business of over-complicating or dictating IT systems – in fact, we find that pretty dull. We enjoy working with you to understand you and your needs so we can craft IT solutions that will flex along with your business.
Swift turnaround times
We respond to tickets in 60 minutes or less. We know that system downtime and IT issues can be a real pain for your business, so we’ll aim to have you up and running again before anyone can ask “Have you tried turning it off and on again?”.
24/7 Emergency Cover
So you can avoid getting your wires in a tangle, we also offer 24/7 emergency site response cover to our Suffolk-based clients in the event your critical systems fail out-of-hours.
You stay in control
It’s important that you keep full control over your own systems and IT assets, and with our one-month rolling contracts you maintain all the flexibility you need to make informed decisions about your own IT.
Our IT Services
IT assessments
An initial assessment of your existing IT infrastructure is a great way for us to understand what’s working for your business, and what isn’t. We’ll evaluate your systems, processes, and cyber security to identify any areas we think could do with some attention.
Strategic planning
Based on conversations with you and our assessment, we’ll provide strategic IT plans which will accommodate your current team and your future ambitions. Where we can, we’ll advise within your existing infrastructure to avoid those eye-watering investments and disruptive overhauls.
Managed cloud solutions
Well, first off, what exactly is ‘the cloud’? Simply, the cloud is a global network of servers that can be accessed via the internet. Among other things, it allows you to access your work files and systems remotely.
With our Cloud Solutions for bussinesses in Suffolk, you can welcome better business flexibility. We can scale your operations as needed to ensure that you and your team have the connectivity to access your systems from everywhere – from Ipswich to Italy, from Felixstowe to France!
Plus, our Managed Cloud Services ensure 99.9% uptime, meaning your team can crack on with next-to-no disruptions.
Remote Support
When it comes to remote working, we like to practice what we preach.
We completely understand the value that remote programmes can bring to a company – including ours – which is why we use top-spec Remote Management tools to offer our customers based further afield the same, personalised service they’d receive if they were our next-door neighbours. Our service standards remain the same, regardless of whether you’re looking for IT support in Lowestoft or Lakenheath.
With our Remote Monitoring and Management processes, we can oversee software and device updates, monitor the health of your critical systems, and automate fixes for recurring
issues.
VoIP
We also offer Voice over Internet Protocol. Like the cloud, VoIP uses the internet to keep you connected, letting you make and receive calls using an internet connection rather than a landline, providing more flexibility for much less £££.
For those making the switch to hosted phone systems in Suffolk, ECS will fully manage the transition from your existing phone system and provide all the hardware you need to get started. Plus, we’ll provide full training for your staff, so you can quickly get back to taking operational phone lines for granted, exactly as you should.
Backup and data recovery services
There’s no use having fancy IT systems if they’re not properly protected. Through our Backup and Data Recovery services, we can offer robust offsite backup in Suffolk to protect your data against accidental deletions, hardware failure, or malicious attacks. Plus, they run quietly in the background so you won’t ever need to lift a finger.
And, in the rare event of data loss, our engineers can quickly be on hand to help you recover your files.
Cyber Security
With the average cost of a security breach reaching over £1,600 and the frequency of attacks slowly climbing, we think it’s wise to think ahead when it comes to your business’s cyber security.
Our comprehensive cyber security solutions, including ransomware protection and anti-spam tech, will allow you to focus on your business while we focus on protecting it.
Who we’ve worked with
Over the years, ECS has provided IT support to all manner of industries in Suffolk and its surrounding areas, including Accountancy, Manufacturing, Agriculture and Transportation to name just a few.
We’re proud to offer support for almost any industry-specific software, and we’ll even liaise with your software provider directly to oversee installations, updates and resolutions, so your time can be better spent elsewhere.
Check out our case studies for more details on our past work.