Proactive IT and cyber security for a trusted accountancy practice
How ECS Computers supports Wheelers with proactive IT support, cyber security, Microsoft 365 protection and secure remote working for an accountancy firm handling sensitive client data.
The challenge
Wheelers is a firm of Chartered Accountants and Tax Consultants providing audit, payroll, bookkeeping, company secretarial, valuations and tax advisory services.
Their systems handle confidential financial and personal data that must be kept secure at all times.
Before working with ECS, Wheelers felt their previous provider was no longer proactive with advice and were slow to respond to support requests.
In an accountancy environment, where systems such as IRIS and Microsoft 365 are critical to daily operations, delays and lack of proactive support can directly impact productivity and client service.
The ECS approach
Wheelers came to ECS through recommendation and local reputation. ECS built on their existing environment, streamlining and strengthening both IT support and cyber security without disrupting the way the business operates.
Rather than replacing everything, ECS refined and improved what was already in place, introducing a more proactive, security-led approach across systems, users and processes.
What mattered most
- Protecting sensitive client data
- Reliable access to IRIS and core systems
- Fast response to support issues
- Secure remote working for staff
- Confidence in cyber security
How ECS supports Wheelers
- Proactive monitoring and support
- Microsoft 365 management
- Secure remote access
- Cyber security controls and training
- Ongoing planning and advice
Security built into the IT environment
ECS provides a layered security approach designed specifically for an accountancy firm managing sensitive financial data.
Supporting remote working and continuity
During COVID, ECS enabled secure remote working across a much larger portion of the business, ensuring staff could continue working without disruption.
This included secure access to systems such as IRIS and Microsoft 365, allowing staff to work both from home and outside normal hours when required.
ECS also supported the business during an unexpected outage caused by their broadband provider.
ECS deployed a temporary 4G / 5G solution, restoring connectivity and allowing the business to continue operating until the main connection was resolved.
Without this, Wheelers would have lost access to phones, email and all outbound communication.
Results and outcomes
ECS has helped Wheelers improve efficiency, reduce internal disruption and strengthen their overall security position.
Senior staff are no longer pulled into day to day IT issues.
Support is typically immediate and efficient.
Layered protection including MDR, SOC, MFA and training.
Users are more aware of phishing and suspicious emails.
Staff can work securely from anywhere when needed.
Business can continue operating even during outages.
The business has full confidence its systems are secure.
Better protection of sensitive client financial data.
What Wheelers said
What IT challenges were you facing before partnering with us?
We felt our former providers were no longer proactive with advice and were slow to respond on support questions.
How easy has it been to get support when you need it?
Very easy, we are always able to get quick efficient support.
How long do you usually have to wait?
Usually immediate
Cyber awareness training
It is very useful, has made staff much more aware of emails particularly that might not be legitimate
MDR / SOC
I think we feel that this is as much as we could possibly do to keep the Practice secure
Confidence
Very confident we have no concerns
Recommendation
We would recommend as we often do to our clients and we only do this with companies we trust.
Reliable IT. Integrated security. Confidence for an accountancy practice handling sensitive data.
ECS helps Wheelers protect client data, reduce cyber risk and operate with confidence through proactive, security-led IT support for accountants.