What is it?
What is Co-Managed IT?
Co-Managed IT is a flexible way to give your internal IT team more capacity without replacing them. We work alongside your existing staff to handle whatever they don’t have the time, resources, or specialist knowledge for.
It’s a true partnership — you stay in control, we provide the skills, tools, and backup to help keep things running smoothly and securely.

Your business
How It Helps Your Business
We work as an extension of your internal IT team — adding capacity, covering gaps, and bringing specialist skills when you need them most.
Whether it’s taking full responsibility for certain systems, providing holiday cover, or stepping in on complex projects, you decide how much or how little we do.
Extra capacity during busy periods
Cover for sickness, holidays, or staff changes
Access to specialist skills on demand
24x7 monitoring, patching & security oversight
Support for critical systems and infrastructure
Full use of our RMM Tools to streamline your own work
Why Us?

Why Choose ECS for Co-Managed IT?
Choosing the right external IT partner isn’t just about fixing problems — it’s about confidence, speed, and trust.
• 1-hour maximum response
We react to all issues within 1 hour beating the industry standard or 4-8 hours for non-critical issues.
• Rolling monthly contracts
No long-term tie-ins, you only stay because we deliver. Change your licenses and expenditure as your company requires
• UK only, in-house team
Speak directly to the experts resolving your issue. You’ll also have a dedicated account manager to help keep your IT on track.
• All-in-one service
IT support, cyber security, cloud, VoIP, and hardware, all under one roof. No chasing multiple providers.
Our Approach
What’s Included in ECS's Fully Managed IT Support?
Our Fully Managed IT Support gives you complete peace of mind. We take care of your entire IT environment — from day-to-day user support to proactive management and long-term strategy — so you can focus on running your business.
Remote & On-site support options
1-hour maximum response time
Proactive system monitoring & health checks
Security patching & software updates
Device & Data security
Microsoft 365 management & support
Backup & Recovery monitoring
Supply, installation & leasing of IT equipment
We can liaise directly with your software vendors
Strategic IT advice & reviews — future planning
Ready to get started?
Contact us today for a call/email to discuss your requirements or to schedule a free review of your IT.
WHAT NEXT?
Getting Started With ECS
If you're ready to take the next step, we make it simple. We start with a free IT review to get to know your business, your current systems, and any challenges you're facing. From there, we plan a smooth onboarding — taking care of the transition and setup with minimal disruption. Once everything is in place, you’ll have fully managed IT: proactive monitoring, fast expert support, and ongoing advice — with a trusted local team who really understands your business.
Meeting
We start with a friendly, no-pressure meeting. We’ll work out what you have, what challenges you’re facing, and begin to build a clear picture of your IT needs.
Tailored Proposal
You’ll receive a clear, tailored proposal with flexible options and honest recommendations to suit your business. We’ll start with what’s right for you now, and continually review it to ensure your IT evolves at the right pace for your business.
Onboarding & Planning
We plan your onboarding carefully — handling the transition, working with any existing suppliers, and making it seamless for your team. With good planning, there will be no down time.
Ongoing Partnership
Now you’re onboard, the real work begins. We'll consistently look for ways to improve your IT and will offer ongoing proactive advice to keep your systems secure, reliable and evolving as your business grows.
Here’s what our clients say about working with ECS
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Kezia Benefer, Partner Hayhow & Co
ECS Computers have provided us with both computer hardware and technical support for a number of years with regard to our large network of computers both in the office and connected to home. During this time, we have purchased a number of custom-built desktop PCs, all of which have been supplied in a timely manner with a high-quality product at the end of it. Software problems have always been dealt with quickly ensuring the minimum of working disruption
The knowledgeable staff at ECS have always been very approachable, and happy to deal with any queries that we have raised with them across a wide range of computer abilities. This knowledge base has kept us up and running and up to date with technology to this point, and we look forward to a continued relationship keeping us there in the future
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Paddy Green GE - BE Transport
When we have problems with any computer related equipment ECS Computers are always there to help, the service provided by them is both efficient and greatly appreciated. It is good to have a local company who offer such a good quality service and who care about helping other businesses. Having a dedicated engineer, who we all know and trust, helps to keep our business running smoothly
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Sarah Cousins, Curatorial Assistant Wisbech and Fenland Museum
Thank you very much for explaining everything and resolving the issue swiftly.
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Andrew Orr, Media Manager Holts Auctioneers
The finest IT support team in the known universe!
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Valerie Rolfe Rolfe Joinery Company Ltd
Today's response with David certainly deserves an excellent [review], as with any member of the team.
I always find them so patient and helpful.
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Symon DeCamps, Managing Director DP Packaging (Spalding) Ltd
ECS are a fantastic company, they have a great understanding of what is needed, without pushy salesmen, and achieve what is required. I would highly recommend.
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Zak Pitt, Managing Director Jordan Fitness
The best company we have used for IT support, by far. Easy to deal with and always on hand to resolve problems quickly - even at weekends when we've had a major issue.
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Charles Davison, Owner Davison & Co
We have been a client of ECS Computers for a number of years, they have always provided an outstanding level of service whether by offering telephone support or emergency call outs.
We cannot recommend this company high enough and they have been especially supportive during this COVID-19 lockdown.Read more
Industries
Industries we work with
We proudly support businesses across accounting & financial services, manufacturing & engineering, professional services, bioscience, agriculture and more.

Accounting & Financial

Transport & Logistics

Manufacturing & Engineering

Professional Services

Bio-Science
Ready to get started?
Contact us today for a free review of your IT.
Use the form to the right to request a call back, or to let us know of any IT challenges you may be facing.