ECS Computers

Empowering Your IT Infrastructure with ECS Remote IT Management & Support

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Devices supported by our Business Engineers

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Over 40 years of
experience

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3351 Remote Support tickets resolved each month

At ECS, we are dedicated to providing exceptional IT support and management services. To achieve this, we leverage the power of  customised Remote IT management tools, a comprehensive and advanced remote monitoring and management (RMM) platform. Here’s how we use ECS Remote IT Management Tools to help our customers succeed:

Remote Support & Troubleshooting

ECS Remote IT Management Tools allows us to provide remote support efficiently, resolving issues quickly without the need for on-site visits. Our team can access your systems securely, diagnose problems, and implement solutions in real-time, ensuring minimal disruption to your workflow.

We also offer customized Service Level Agreements (SLAs) to meet your specific business needs. An SLA is a commitment between us and yourselves that outlines the expected level of response time. You can contact us for support by submitting a ticket via email or phone, ensuring you get the assistance you need promptly and effectively.

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Proactive Monitoring and Maintenance

Utilising our remote management tools, we continuously monitor your IT infrastructure, identifying potential issues before they become critical problems. Our proactive approach ensures that your systems remain up and running, minimising downtime and keeping your business operations smooth and uninterrupted.

If our remote management solution cannot automatically monitor a specific device, ECS will, if possible, schedule and perform frequent manual checks to ensure that no aspect of your IT environment is left unchecked

Additional Remote Support Features

PC & Laptop Monitoring

Our monitoring services cover critical aspects such as disk space and health, RAM usage, and the status of essential Windows services. We continuously track disk space to prevent storage issues that could affect performance or data integrity. Monitoring RAM usage helps us optimise system performance and responsiveness, ensuring efficient operation of your applications. Additionally, we monitor and manage critical Windows services to maintain system stability and reliability. With our detailed monitoring capabilities, we proactively identify potential issues before they impact your business operations, allowing you to focus on driving your business forward with confidence.

Server Monitoring

Similar to our PC & Laptop monitoring, we also include regular checks on RAID health, ensuring data redundancy and availability. We also monitor server performance metrics such as CPU utilization, memory usage, and disk I/O to optimize resource allocation and maintain efficient operation. With our vigilant monitoring approach, we help safeguard your on-premise servers against downtime, data loss, and security breaches, allowing you to focus on driving your business forward with confidence.

Patch Management

Keeping your software and systems up to date is crucial for security and performance. Our remote management tools enable us to automate patch management, ensuring that your systems receive the latest updates and security patches promptly. This reduces vulnerabilities and enhances the overall security of your IT environment.

Backup Monitoring

We monitor and resolve issues with backups, including Microsoft 365, server, workstation, and Azure backups, to ensure that your data is consistently protected. Our proactive approach involves a mixture of automatic daily checks and regular manual checks to verify backup integrity and performance. 

Automatic Fixes

We leverage advanced automation tools to streamline IT management and swiftly address common issues. By automating routine maintenance tasks and fixes, we ensure that problems are resolved quickly, reducing downtime and enhancing system reliability. 

Microsoft 365 Support

We fully support your Microsoft 365 tenancy, ensuring seamless and secure operations. Our 365 Tenancy Support covers user management, password changes, troubleshooting, license management, and Multi-Factor Authentication (MFA) management. We handle user additions and modifications, streamline password resets, quickly resolve any issues and optimise license usage. By partnering with ECS, you can focus on your core business while we manage and protect your Microsoft 365 environment efficiently.

Hardware and Software Lifecycle

We understand the importance of staying ahead of hardware and software lifecycles to maintain your IT infrastructure’s reliability and performance. Our proactive monitoring services keep you informed about expiring hardware and software, enabling you to budget effectively for replacements and upgrades. By tracking the lifecycle of your IT assets, we provide timely notifications and recommendations, ensuring that you can plan for necessary updates without unexpected disruptions.

Already Employ An Internal IT Department

  • Our service team can bring extensive knowledge and experience in many areas of IT to complement the existing in-house IT skill sets.
  • Time-consuming tasks can be offloaded from the internal IT team leaving them to concentrate on critical tasks that may affect business performance

Managed IT Services - Frequently Asked Questions

What are Managed IT Services?

Managed IT Services refer to the practice of outsourcing the management and maintenance of an organisation’s IT infrastructure and systems to a specialised provider. These services cover a range of IT needs, including network management, cybersecurity, data backup, and more.

Why should my business consider Managed IT Services?

Managed IT Services offer several benefits, including cost-efficiency, proactive system monitoring, enhanced cybersecurity, and access to IT expertise. These services can help your business focus on its core operations while leaving IT management to experts.

How do Managed IT Support Services differ from traditional IT support?

Traditional IT support typically involves addressing issues as they arise, while Managed IT Services take a proactive approach by monitoring and maintaining your systems to prevent problems. This approach reduces downtime and minimises disruptions.

What types of businesses can benefit from Managed IT Services?

Managed IT Services are suitable for businesses of all sizes and industries. Whether you’re a small startup or a large enterprise, ourservices can be customised to meet your specific IT needs.

What services are typically included in a Managed IT package?

Managed IT includes services such as system monitoring, software updates, hardware maintenance, helpdesk support, cybersecurity, cloud management, and data backup and recovery.

Is Managed IT Services cost-effective for small businesses?

Yes, Managed IT Services can be cost-effective for small businesses. They offer predictable monthly costs and eliminate the need to hire and train an in-house IT team. This can save money in the long run.

How can Managed IT Services improve my business's cybersecurity?

Managed IT Services providers are dedicated to keeping your systems secure. They implement the latest security measures, monitor for threats, and respond quickly to any breaches or vulnerabilities, reducing your exposure to cyber threats.

Do I lose control over my IT infrastructure with Managed IT Services?

No, you do not lose control. Managed IT Services providers work in partnership with you, ensuring that you have input into decisions about your IT infrastructure and systems. They tailor their services to align with your business goals and requirements.

Can I scale my Managed IT Support Services up or down as my business changes?

Yes, Managed IT Services are flexible and can be adjusted to accommodate your business’s changing needs. Whether you’re expanding, downsizing, or need additional services, ECS Computers can adapt accordingly.

How quickly can I expect support when issues arise?

ECS Computers offer rapid response times, depending on the severity of the issue, alongside service level agreements guaranteeing a minimum response time. They prioritise minimising downtime to keep your business running smoothly.

Do Managed IT Services offer disaster recovery and data backup solutions?

Yes, ECS Computers include disaster recovery and data backup services to protect your data and ensure business continuity in case of unforeseen events like data loss, natural disasters, or cyberattacks.

Is there a long-term commitment required for Managed IT Support Services?

While some providers offer long-term contracts, ECS Computers offer flexible solutions, with 30-day rolling agreements.