What is it?
What is Fully Managed IT Support?
Fully Managed IT Support means your business gets everything it needs — without the hassle of managing IT yourself.
This includes:
• Support when you need it
• Proactive maintenance & health monitoring
• Cyber Security protection & monitoring
• Backups ensuring your data is safe
• Consultancy and advice to help your IT grow with your business
With fully managed IT Support, you can forget about IT and concentrate on your business.
Your business
How It Helps Your Business
Our fully managed IT service is designed to help your business run smoothly, securely and efficiently. We minimise downtime with proactive maintenance and fast response, support flexible and modern ways of working, protect your data and systems with fully managed cyber security, and give you predictable IT costs — all with expert advice to help your IT evolve as your business grows.
✅ Minimise downtime
Proactive maintenance and fast 1-hour response
✅ Support modern working
Remote, hybrid, multi-office, cloud-ready solutions
✅ Keep your business secure
Fully managed cyber protection & data backup
✅ Simplify your IT costs
Predictable monthly pricing, no long-term tie-ins
✅ Plan for the future
Expert advice to align your IT with your business goals
Why Us?
Why Choose ECS?
Choosing the right IT partner isn’t just about fixing problems — it’s about confidence, speed, and trust.
• 1-hour maximum response
We react to all issues within 1 hour beating the industry standard or 4-8 hours for non-critical issues.
• Rolling monthly contracts
No long-term tie-ins, you only stay because we deliver. Change your licenses and expenditure as your company requires
• UK only, in-house team
Speak directly to the experts resolving your issue. You’ll also have a dedicated account manager to help keep your IT on track.
• All-in-one service
IT support, cyber security, cloud, VoIP, and hardware, all under one roof. No chasing multiple providers.
Our Approach
What’s Included in ECS's Fully Managed IT Support?
Our Fully Managed IT Support gives you complete peace of mind. We take care of your entire IT environment — from day-to-day user support to proactive management and long-term strategy — so you can focus on running your business.
✅ Remote & On-site support options
✅ 1-hour maximum response time
✅ Proactive system monitoring & health checks
✅ Security patching & software updates
✅ Device & Data security
✅ Microsoft 365 management & support
✅ Backup & Recovery monitoring
✅ Supply, installation & leasing of IT equipment
✅ We liaise directly with your software and service suppliers
✅ Strategic IT advice & reviews — future planning
Ready to get started?
Contact us today for a call/email to discuss your requirements or to schedule a free review of your IT.
WHAT NEXT?
Getting Started With ECS
If you're ready to take the next step, we make it simple. We start with a free IT review to get to know your business, your current systems, and any challenges you're facing. From there, we plan a smooth onboarding — taking care of the transition and setup with minimal disruption. Once everything is in place, you’ll have fully managed IT: proactive monitoring, fast expert support, and ongoing advice — with a trusted local team who really understands your business.
Meeting
We start with a friendly, no-pressure meeting. We’ll work out what you have, what challenges you’re facing, and begin to build a clear picture of your IT needs.
Tailored Proposal
You’ll receive a clear, tailored proposal with flexible options and honest recommendations to suit your business. We’ll start with what’s right for you now, and continually review it to ensure your IT evolves at the right pace for your business.
Onboarding & Planning
We plan your onboarding carefully — handling the transition, working with any existing suppliers, and making it seamless for your team. With good planning, there will be no down time.
Ongoing Partnership
Now you’re onboard, the real work begins. We'll consistently look for ways to improve your IT and will offer ongoing proactive advice to keep your systems secure, reliable and evolving as your business grows.
Here’s what our clients say about working with ECS
Industries
Industries we work with
We proudly support businesses across accounting & financial services, manufacturing & engineering, professional services, bioscience, agriculture and more.
Accounting & Financial
Transport & Logistics
Manufacturing & Engineering
Professional Services
Bio-Science
Ready to get started?
Contact us today for a free review of your IT.
Use the form to the right to request a call back, or to let us know of any IT challenges you may be facing.