ECS Computers

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Manufacturing IT Support Case Study

Secure, flexible IT support for precision engineering

How ECS Computers supports Ashill Precision Engineering with reliable infrastructure, secure remote access, protected backups and IT services that adapt as the business changes.

Client Ashill Precision Engineering Ltd
Industry Manufacturing
Company Size 12 Users
Partnership Since 2017

What matters most

“we needed one that we could subcontract all our IT requirements to, safe in the knowledge that they would deliver”

Ashill Precision Engineering needs secure, reliable IT to support precision manufacturing, customer communication, pricing, invoicing and the flow of sensitive data.

The challenge

Ashill Precision Engineering manufactures high precision metal and plastic components for customers across a wide range of industries. The business depends on reliable systems to support production, communication and administration.

Information transfer and retention need to be secure, reliable and available every day.

CNC machines, pricing, invoicing and customer communication all rely on dependable IT infrastructure. The business needed a local IT partner with fast response, strong security and the ability to manage IT fully on their behalf.

The ECS approach

ECS provides outsourced IT support for Ashill Precision Engineering, maintaining systems, improving reliability and ensuring security remains built into day to day operations.

ECS upgraded server infrastructure to improve capacity and reliability, while implementing secure remote access, endpoint protection, firewall security and immutable backups.

What mattered most

  • Reliable systems for production and office work
  • Secure handling of customer data and information
  • Fast local response when support is needed
  • Infrastructure that keeps pace with the business
  • IT services that adapt as requirements change

How ECS supports

  • Outsourced IT support
  • Server infrastructure management
  • Secure remote connection with AuthPoint
  • Endpoint protection and firewall security
  • Flexible licensing and service management

Security and data protection

IT Support Ongoing support for users, systems and infrastructure.
AuthPoint Secure authentication for remote connections.
EDR Endpoint protection across managed devices.
Immutable Backups Server backups protected from modification once uploaded.
Microsoft 365 Cloud email and productivity services.
WatchGuard UTM Firewall and network security for the business.

Security is built into the infrastructure, helping Ashill work with customers in a secure environment while keeping systems available and protected.

Flexible support as the business changes

One of the key benefits of working with ECS is flexibility. Ashill can adjust users, licences and services with one month’s notice, helping ensure IT costs and services remain aligned to the business.

Adaptable services Users, licences and support services can be adjusted as the business changes.
No unnecessary lock-in Monthly services can be reviewed and adapted to suit current requirements.
Long-term fit ECS supports the business through growth, consolidation and changing staffing needs.

This gives Ashill a managed IT service that fits the business, rather than forcing the business to fit a rigid contract.

Results and outcomes

Greater reliability

Server upgrades improved capacity and day to day system performance.

Secure operations

Security controls help protect customer information and business systems.

Outsourced confidence

IT can be fully managed by ECS, reducing internal burden.

Flexible costs

Users, licences and services can adapt as requirements change.

Fast local support

ECS is available by phone and on site when required.

Protected data

Immutable backups help protect critical server data.

What Ashill said

“There needs to be a high degree of security in information transfer and retention, and a highly reliable infrastructure to allow a seamless flow of data on a daily basis.”

“we needed complete faith in an IT organisation that we could outsource all our support requirements to.”

“I have total confidence in the ability of ECS to resolve any IT issues that we have in a timely and efficient manner.”

“They are knowledgeable, friendly, and professional in their undertakings.”

“ECS upgraded our server and installed high end security and backup systems to allow us to work with our customers in a secure environment.”

Secure infrastructure. Flexible support. Confidence to outsource IT.

ECS helps Ashill Precision Engineering operate with reliable systems, secure data protection and flexible IT support that adapts as the business changes.

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