IT Support and Cyber Security Case Study

Long-term managed IT support helping an accountancy firm grow securely

How ECS Computers supports Barwell Accountants with secure, scalable IT, proactive support, modern infrastructure and advanced cyber protection for sensitive client data.

Client Barwell Accountants

Industry Accountancy

Company Size 20 Users

Partnership Since 2017

What matters most

Secure, reliable IT that scales with the business and protects sensitive client data.

Barwell Accountants provides accountancy, payroll and taxation services to companies of all sizes across Wisbech, King’s Lynn and the surrounding areas.

The challenge

As Barwell Accountants grew, their IT requirements became more complex. They needed a structured managed service provider that could deliver reliable support, modern infrastructure and stronger security.

If systems stop, accountancy work, payroll, tax submissions, client communication, document access and deadlines are all affected.

The business handles sensitive client data every day, so security, reliability and continuity are critical.

The ECS approach

ECS initially supported Barwell with a full server replacement, working over a weekend to ensure the installation caused minimal disruption to the business.

Since then, ECS has continued to scale Barwell’s IT as requirements have grown, including user growth, office moves, secure remote working, Windows 11 migration planning and ongoing security improvements.

What mattered most

Reliable systems for accountancy and payroll work
Protecting sensitive client data
Scaling IT as the business grew
Reducing downtime and disruption
Supporting secure remote working

How ECS supports

Managed IT support and monitoring
Server replacement and lifecycle planning
Microsoft 365 and email security
MDR, EDR and cyber awareness training
Backups and disaster recovery testing

Security and data protection

Barwell takes security seriously. ECS has strengthened their environment with layered protection across users, devices, Microsoft 365 and business-critical data.

MDR / SOC Threat monitoring across devices and Microsoft 365.

EDR Endpoint protection across managed devices.

Cyber Awareness Training Helping users recognise and avoid common threats.

Microsoft 365 Email and cloud services for daily operations.

Email Security Anti-spam and protection against email-based threats.

365 Backup Backup protection for Microsoft 365 data.

Immutable Server Backups Protected server backups that cannot be modified once uploaded.

Disaster Recovery Testing Testing recovery processes so the business can restore when needed.

Pre-Configured Hardware Secure, ready-to-use devices supplied and configured by ECS.

Proactive security in action

ECS does not just install security tools. We monitor, respond and verify threats are contained.

Threat detected MDR identified that a device may have been affected by a data-stealing threat.

Threat blocked EDR blocked the threat and disabled outbound communication from the device.

Immediate investigation ECS reacted immediately, investigated the alert and confirmed the infection had been cleared.

Safe reinstatement The machine was only reinstated once ECS had confirmed it was safe.

This gave Barwell fast containment, expert verification and confidence that the wider business remained protected.

Results and outcomes

Stronger cyber security

MDR, EDR, email security and user training help protect sensitive client data.

Reduced disruption

Server replacements, office moves and upgrades are planned to minimise downtime.

Scalable IT

Users, devices and software can be added as the business grows.

Improved resilience

Immutable backups, 365 backup and disaster recovery testing support business continuity.

Modern infrastructure

Servers have been replaced twice to ensure supported operating systems and reliable performance.

Confidence in protection

Barwell can operate knowing their IT environment is actively monitored and protected.

What changed

Barwell moved from needing a more structured IT provider to having long-term managed support, modern infrastructure, secure remote working and advanced cyber protection across users, devices and Microsoft 365.

Secure IT. Scalable support. Protection for sensitive client data.

ECS helps Barwell Accountants operate with reliable systems, stronger cyber security and managed IT support that scales with the business.