Reliable IT for a time-critical packaging business where downtime is not an option
How ECS Computers supports DP Packaging with proactive IT support, system upgrades and data protection, helping keep production, orders and labelling running without disruption.
What matters most
“we needed a stronger business to support us with what we do”
DP Packaging relies on IT to manage orders, invoicing and labelling for supermarket supply. Systems need to be reliable, secure and available at all times.
The challenge
DP Packaging had previously used a smaller IT provider but needed more depth, structure and proactive support as the business grew.
If systems stop, labels cannot be printed, orders cannot be processed and production is disrupted.
The business needed a more structured approach to IT, along with improved resilience and data protection.
The ECS approach
ECS carried out a full review of the IT environment, ensuring systems were up to date and aligned to business needs.
Key improvements included migrating email to Microsoft 365, upgrading operating systems and implementing proactive monitoring and patching.
What mattered most
- Reliable labelling and order systems
- Fast recovery if issues occur
- Improved support responsiveness
- Better data protection
- Future-proof IT setup
How ECS supports
- Proactive monitoring and support
- Microsoft 365 management
- System upgrades and patching
- Secure backups and recovery
- Ongoing IT planning
Security and data protection
Proactive system monitoring and alerts.
Keeping systems secure and up to date.
Protection across devices.
Cloud email and productivity.
Cloud data protection.
Secure off-site backups that cannot be modified.
Secure access controls.
Network protection and control.
Secure system access when needed.
Security and recovery are built into the environment to support a time-critical operation.
Proactive support in action
ECS received an alert that the server was offline.
ECS investigated and contacted the customer, confirming a power issue had affected part of the office.
ECS worked with the customer to reroute power and restore services. The issue was isolated to a switch, not the server.
Systems were fully restored and back online.
Without proactive monitoring, the issue could have caused extended disruption to production and labelling.
Results and outcomes
Reduced risk of disruption to production.
Immediate action when issues arise.
Backups and security properly managed.
From informal support to managed services.
Ability to be back up and running quickly.
Issues identified before major impact.
What DP Packaging said
“We needed a stronger business to support us with what we do”
“They are always on the phone, very proactive in their approach”
“You’re treated like a friend”
“Proactive, forward thinking and a great bunch”