The Client

Based in Downham Market, The Business Clinic provide accountancy and allied services to SMEs. They have been running for 16 years and employ 5 people.

They started working with ECS in 2022.

The Solutions

Interview with the Customer
We spoke to Mark Rawlinson FCCA, the Director of The Business Clinic about how he found the onboarding process and why he chose ECS Computers.
  • What prompted you to look for a new IT support company?

    ‘We had security concerns and I was fed up with maintaining the system myself.’

  • Why did The Business Clinic choose ECS?

    ‘ECS is pretty much the only option around here, others are either too small (so not able to service a business properly) or too far away. Also, I have known you since operations were at Tennyson Avenue and have not heard anyone disparage you – that I can remember (I know several clients have used you over the years).’

  • From your point of view, did the support that ECS provided help The Business Clinic and resolve your issues?

    ‘All issues have been resolved and so we have been able to concentrate on what we do rather than having to keep patching up the system.’

  • How did the transition to ECS go?

    ‘The system changeover was surprisingly pain-free, but apart from emails our systems are fairly simple there were a few small tweaks required to get us back as we had been but basically it went very smoothly.’

  • Finally, how are things running now?

    ‘Things are running very well – I have not had to worry about the system since the change.’

Ongoing IT Support, Monitoring and Maintenance
ECS provide on-going IT support & monitoring to The Business Clinic including proactive 24/7 monitoring and maintenance of their PCs and servers; hosted cloud back-up solutions; and robust anti-spam and mailbox back-ups.

ECS have also implemented our Endpoint Detection and Response (EDR) anti-virus service, meaning that The Business Clinic will be protected from future possible security issues.

Client Details

  • Client Name:
  • The Business Clinic Ltd
  • Industry:
  • Accountancy and Business Support
  • Joined ECS
  • 2022

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